Repair, Service, and Calibration

Service and repair throuout canada

All instruments purchased through Hetek are supported by our service and repair team located throughout Canada. Hetek operates two repair and service labs in London, ON and Edmonton, AB; as well as six mobile calibration and repair vehicles located in Quebec, Ontario, and Alberta.

Repair Service

Hetek products are monitored through our proprietary Field Work Order system, which allows us to track all warranty work, repairs, and service that we do on our customers’ instruments. These records can be provided at any time for review or to conduct life cycle cost analysis on instrument fleets.

Our trained Cal Check technicians are available to attend our customers’ location to service and calibrate all equipment sold by Hetek as well as a number of other brands of instrumentation.

Our Cal Check technicians provide a wide variety of services including:

  • Service and calibration of portable gas detection instruments;
  • Service and calibration of fixed gas detection systems;
  • Service and calibration of a number of water efficiency instruments and water treatment systems;
  • Fugitive Emission Testing;
  • Pipe and Cable Locating;
  • Building inspections for gas leaks;

To discuss our services or to arrange an appointment, please contact:

Stephanie Irvine
stephanie.irvine@hetek.com
(226) 271-2216.

Services

REPAIR, SERVICE AND CALIBRATION

Hetek’s Service and Repair Team provides superior support for your portable gas detection and personal monitoring instruments, fixed gas detection instruments, water leak detection instruments, and many other instruments requiring regular calibration and service. Our Repair and Service Labs are in London, ON, or Edmonton, AB and our CalCheck vehicles offering mobile repair and calibration services, service our customers at their sites throughout Canada.

LEARN MORE >

FIELD SERVICES - WATER

We support Municipalities Water Loss initiatives with individualized solutions, including but not limited to field services, CEU eligible training, and leasing of products.

LEARN MORE >

FIELD SERVICES - GAS

Our inspection services include but are not limited to:

  • Fugitive emissions testing
  • Situational rapid response detection
  • Landfill gas emission monitoring
  • Stationary facility monitoring
  • Natural gas distribution infrastructure
  • Mid-stream and Upstream pipelines and gathering systems

LEARN MORE >

TRAINING

Our Training and Consulting department has an experienced and dedicated team that will provide a memorable learning experience. Some of the training includes:

  • Water Loss Management course that provides .6 CEUs
  • Training on instruments purchased from Hetek
  • Operator certification programs for instruments purchased from Hetek

LEARN MORE >