Water Loss Management Services
Transmission and Distribution Leak Detection Services
At Hetek, we specialize in water loss management solutions tailored to the needs of municipalities and utility providers across Canada. Our services help reduce non-revenue water and improve system efficiency by combining expert water leak detection services, innovative solutions, CEU-accredited courses, and additional field training. As a trusted water leak detection service provider, Hetek brings over 20 years of experience in delivering water loss management solutions for the following entities across Canada:
- Water Utilities
- Municipalities
- First Nations
- Consulting Engineering Firms
- Engineering Procurement and Construction Firms
- Private Watermains
- Private Water Services
Why Choose Hetek Solutions?
With over six decades of service, Hetek is recognized across Canada for keeping people and infrastructure safe. We combine leading-edge technology with hands-on expertise to support municipal clients with practical, scalable solutions.
What Makes Us Different From Other Companies?
- Emergency response and on-demand support.
- Proven results across several municipalities.
- Professional Engineering Field project reports.
- Strong industry partnerships and affiliations.
Get expert support in water loss management and reduce non-revenue water—fast, accurate, and worry-free.
Proactive Acoustic Watermain Leak Testing
Our proactive acoustic watermain leak testing services are essential for water loss management, ensuring that the integrity of your water supply meets the high standards for reliability demanded by Customers. Through our advanced detection services, water loss management becomes a tangible reality, contributing to the sustainability of resources. By integrating this service into your management programs, you are making a cost-effective investment toward maintaining the reliability of your water distribution network.
Correlation and Pinpointing Services
Our correlation and pinpointing services are designed for pinpointing water leaks, with projects ranging from as little as a few hours to several months. Our technicians perform these activities during periods of low flow and ambient noise in order to identify areas of interest and pinpoint suspected leaks. This also includes special surveys such as:
- Pre-construction and post-construction surveys are required when other groundworks occur close to water mains.
- Service leak detection through service valve sounding
- Discrepancy reporting, such as obstructed hydrants, broken valve lids, missing hydrant caps, etc.
Proactive water loss management helps municipalities manage resources more effectively.
Assisting with Network Acoustic Sensor Deployment Plans
We support water utilities with the provision of network acoustic sensor deployment plans as part of our project implementation services during the delivery of network acoustic loggers.
Technical Engineering Field Reports
Hetek offers detailed technical reports that are authenticated by an in-house licensed professional engineer in multiple jurisdictions across Canada. This work output, along with our mapping data, ensures the highest quality of work to best serve our clients.
Ongoing Support – Training, Deployment and Data Analysis
Offering CEU training, product operation and deployment training, and ongoing data anlysis support is a crucial aspect of our network acoustic water loss management services. These services are tailored to help utilities understand and manage their water loss proactively in their distribution network.
Survey Areas for Water Loss Management Services
Our survey capabilities are extensive, reflecting the diverse needs of water loss management services across various regions. From local municipalities to broader provincial projects, our commitment to integrating advanced technology with local expertise offers a solution that can adapt and grow with your community’s needs.
Comprehensive Deliverables for Water Loss Management
We provide detailed deliverables as part of our water loss management services. Our offerings include:
- Project Kickoff and Closeout Meeting Minutes
- Detailed work plans
- Regular project management updates
- Traffic control plans
- Quality assurance audits
- A comprehensive engineering end-of-project report
These deliverables are a testament to our investment in research and technology for water management services, aiming to help you meet the demands of a growing population and the challenges of maintaining the integrity of your water distribution system.
Our field services include:
a. Service Valve Sounding
b. Hydrant Sounding
c. Hydrophone Surveys
d. Correlation and Pinpointing Surveys
e. Logger-based Surveys.
Ready to take control of your municipal water system? Hetek’s expert team is here to help you implement proactive water loss management strategies that reduce costs, preserve resources, and improve service delivery. From field-testing and leak detection to monitoring water quality and training your team, we provide dependable, customized solutions that work. Contact us today to learn how our water management services and detection expertise can support your goals. With Hetek Solutions Inc., you’re not just getting a service—you’re gaining a partner in sustainable, worry-free infrastructure management.
Frequently Asked Questions (FAQ)
What is Acoustic Watermain Testing?
Acoustic watermain testing is a non-invasive method of locating leaks. Highly sensitive listening equipment is connected at multiple locations where the water distribution system is accessible from above ground, at valves and fire hydrants. Sound data is collected and through analysis the location of a leaks is identified.
Why is acoustic leak detection necessary?
Identifying the location of leaks will help prioritize further investigation and repairs if necessary. Identifying leaks is the first step in reducing overall water utility costs.
Is acoustic leak detection work noisy?
No noise is produced during the acoustic leak detection: Hetek is listening for the noise of water leaking from the watermain.
Why is the work scheduled in the evening?
How will I identify Hetek employees?
Hetek staff will be easily identified through visible identification and personal protective equipment that is reflective and brightly colored.
Our Services
FIELD SERVICES - GAS
Our gas field services and inspection services include, but are not limited to: fugitive emission testing, situational rapid response detection, landfill gas emission monitoring, natural gas distribution infrastructure, mid-stream and upstream pipeline and gathering systems.
FIELD SERVICES - WATER
We specialize in water loss management solutions tailored to the needs of municipalities and utility providers across Canada. We assist with a variety of solutions, including field services, new technology to assist NRW, CEU-eligible training, leasing of products, product purchasing, and more.
REPAIRS
Hetek’s Service and Repair Team provides superior support for your portable gas detection and personal monitoring instruments, fixed gas detection instruments, water leak detection equipment, and many other instruments requiring regular calibration and service.
Our Repair and Service Labs are in London, ON, or Edmonton, AB, or Paradise, NL, and our CalCheck vehicles, offering mobile repair and calibration services, service our customers at their sites throughout Canada.
TRAINING
Our Training and Consulting department has an experienced and dedicated team that will provide a memorable learning experience. Some of the training includes: Water Loss Management course (0.6 CEUs); Operator certification programs for instruments purchased from Hetek; Customized course offerings such as Gas Safety Awareness (Carbon Monoxide), Quality Assurance (Locating Services), Method 21 regulations, etc.
Contact us to learn more and find the training solution for you!