Hetek’s Training and Consulting division provides a wide variety of services and our professional training developers are available to discuss customized training for any of your health and safety requirements.

Our training services include:

  • Training on the use of instruments sold by Hetek;
  • Operator Certification programs for instruments sold by Hetek;
  • Confined Space Entry Training and Certification,
  • Fugitive Emission Testing;
  • Health and Safety Management and Documentation, and
  • Water Treatment Plant Operator Courses.

To discuss Hetek’s training and consulting services, please contact:

Andy Pauley
Training Development
(226) 271-2210
(519) 870-1576

Hetek Training: Solutions Through Learning


Effective training is more than a lecture by the leader. It requires educational tools and programs tailored to meet the needs of the class. Our training designs respect the needs of adult learners and focus on learning by doing. All of our programs are active, engaging and involving to ensure the successful transfer of knowledge to the job.

Our qualified trainers are not only certified in adult learning, they also come with years of experience in the industry.

We have the ability to customize the courses and work closely with clients to determine the learning outcomes, the testing and skill verification required and the scope of understanding the program needs to build.  Our team will build a fresh, engaging and effective course tailored to meet your organization’s goals and needs.

Helping clients meet the challenges of the ever changing workplace is the goal of Hetek Training.  Whether you choose a classroom session, a skills assessment, or a hands-on field based course, Hetek’s programs will provide your organization with effective and lasting Solutions Through Learning.

Training / Environmental Services

Maggie Gram, Training Coordinator

Ph: 519.659.1144 x 225


Courses for Water & Wastewater Operators

It is important that you not only do what is right, but that you can prove that you did what was right.  Proper documentation is the key. Participants documentationdevelop an understanding of what type of documentation is required for everything from system maintenance tasks to production processes.


Significant time is dedicated to the role of documentation in Compliance, Due Diligence, and other legal aspects. This one-day workshop is useful for both field and office based staff.

Director Approved CEU Value: 0.7, Course ID# 1222

cseThis course develops knowledge and skills related to safe confined space practices for both entrants and attendants.  Working in small teams and using a variety of interactive classroom activities, participants explore real world experiences in cases and videos.


Using supplied air equipment and other personal protective tools each participant gets the opportunity to join a team to plan and undertake a simulated confined space entry.


This program is available both as a one-day refresher course and as a two-day in-depth program.  The course can make use of the equipment already in place in your organization allowing practice with existing harness, tripod and other entry tools.

Director Approved 1 Day: 0.7 CEUs / 2 Day: 1.5 CEUs, Course ID# 150

complianceThis two-day workshop develops a clear understanding of the laws, responsibilities and requirements associated with environmental compliance.  In this practical and realistic program participants examine not only the law, but the impacts of the law on the industry and their roles and responsibilities in the eyes of the law relative to environmental compliance.  From daily work activities to the challenges associated with spill prevention and response, the workshop explores the key issues looking at the “how to” aspects of work related to environment and the “why-to” behind regulations.


The two-day introductory course is designed for front line supervisors and front line workers whose daily job actions have an impact on organizational compliance. A one-day refresher course is available for participants who have already completed the two-day program. A one-day compliance program for senior managers, engineering staff and public officials outlines the corporate regulatory responsibilities and highlights the how-to and why-to behind key legislative requirements.  Director Approved CEU Value: 1.4, Course ID# 152

pipe-and-cableHetek has successfully trained thousands of locaters throughout Canada and internationally. Accurately locating underground facilities is an essential part of utility operations.  This program blends theory, field practice, documentation and a discussion on legal implications to give a complete understanding of pipe and cable locating.  Participants learn how locating equipment operates, best practices for solid results in the field and troubleshooting tips to help ensure the most accurate locating.  A workbook that assigns practice exercises to be carried out back on the job is included.

The workshop is delivered as a one-day session with field exercises in a practice simulation.

Director Approved CEU Value: 0.7, Course ID# 1641

physical-sciencesApplied Physical Sciences for Water and Wastewater operators explores a variety of topics that relate directly to daily work in the field of water and wastewater operations. Whatever part of the water or wastewater industry operators are involved in, chemistry and microbiology are playing an important role in the processes used to prepare potable water or clean wastewater effluent to acceptable levels.

In this one-day workshop session participants have an opportunity to examine the chemistry of water, the ways in which chemicals are used to treat water, and the role that microbiology plays in the water industry.


It is critical for everyone working in the industry to understand how the chemicals used daily to treat water and wastewater actually work and why and how they are used.

Director Approved CEU Value: 0.7, Course ID# 151

Wastewater Specific Courses

lift-stationsDesigned for operators and wastewater collection staff with responsibilities for maintenance associated with lift or pump stations and force mains of all sizes, this one-day course focuses on the importance of proactive maintenance actions.  Using examples of common diagnostic tips and techniques as well as building an understanding of common maintenance challenges and ways to overcome them, the course also includes key regulatory information and the importance of documentation.

Not Director Approved. Wastewater CEU Value: 0.6

whats-in-that-pipeThis two-day program is designed to outline the characteristics of wastewater building an understanding of how those characteristics affect infrastructure, maintenance and wastewater treatment.


The course focuses on the overall system challenges associated with various characteristics, the maintenance and treatment implications, the implication of combined sewer overflows.  In addition the program explores sampling, lab safety, regulatory compliance obligations, the importance of the Certificate of Approval requirements and the critical role of documentation.

Not Director Approved. Wastewater CEU Value: 1.4

Encouraging a pro-active approach to operating and maintaining collection systems is the focus of this one day program. It is designed to build an awareness of the importance of a properly maintained system, the health and safety considerations associated with working in and around wastewater operations and the potential impacts of common system challenges such as inflow and infiltration.  A number of proactive maintenance diagnostic actions from smoke and dye testing to the use of CCTV explorations are discussed.


This one day program is a valuable overview for all collection staff and a good refresher for experienced staff.

Not Director Approved. Wastewater CEU Value: 0.7

Director-Approved Water Practical Courses

The world of field services is a practical hands-on environment – why should training be any different?  In the courses below, every effort is made to ensure that the course relates to the learning styles of municipal practitioners.


Hetek partners with several world-class practitioners in the following practices:

Ensuring that there is always enough water to fight fires is an ongoing challenge in the ever-changing world of water distribution. This course ties the regulations and standards (NFPA 291, IAO, Fire Research etc) into the practical aspects of proper selection of test hydrants, selection and use of appropriate equipment for measurement of the flow and pressure, best practices for recording, calculation and plotting of the data, interpretation of test results and arriving at colour code, plus other uses of fire flow tests (water modeling, building design, irrigation, insurance) and the extension of the above techniques to C-factor analysis.

Director Approved CEU Value: 0.7, Course ID# 186

Water distribution system fire hydrants are the key to effective firefighting, and the protection of both public and private property and public safety. This hydrant course is designed to maximize the hands-on approach, and deal with the field practitioner’s common concerns. The audience is encouraged to bring a hydrant for tear-down, and to help customize the day for their best usage.  The issues dealt with in this one-day activity are:

  • Regulations and Standards applicable to Hydrants
  • Basic operation and operating types
  • Specifications
  • Installation practices
  • Operation and maintenance
  • Problems and troubleshooting
  • Fire flow and non-fire flow utilization of hydrants
  • Director Approved CEU Value: 0.7, Course ID# 5610

Water distribution systems must deliver clean water. Flushing and swabbing help to create the environment of cleanliness required for public health and safety.  This course starts with the reasons for carrying out flushing programs, describes the types of flushing programs, and various approaches to developing a flushing program. Then it describes unidirectional flushing principles, swabbing methods and applications in Ontario, including pigging, water blasting, and Hydro-Pneumatic Flushing (Air Scouring).  It also includes a section on safe disposal of flushing and swabbing effluent.

Director Approved CEU Value: 0.7, Course ID# 3042

A water distribution system’s effectiveness hinges on the “integrity” of each new or modified watermain. Commissioning is related to:

  • Cleanliness
  • Mechanical Integrity (Pressure Test)
  • Biological Integrity (Disinfection and Sampling)
  • Hydraulic Integrity (Flow Test)

This course focuses on the project management and organization of Commissioning best practices.  Emphasis is also placed on the level of troubleshooting and critical thinking required in the field, as all critical areas are covered.

Director Approved CEU Value: 0.7, Course ID# 1221

The ability to operate a distribution system rests on the ability to operate valves effectively. Many valve Operational Maintenance Programs do not return immediate investment, and are easy to abandon. This course provides a foundation for understanding the various valve types, and the standards that are applied (AWWA 500, 504, 508, 509, 512, and 550).  The issues of corrosion, air and water hammer, resistance points, seating thrust and safe torque procedures are all explained.  Maintenance issues include valve turning benefits, location, reliability, faster isolation, extended valve life, better customer service.  The best practices explained include:

  • Valve Packings
  • Locating
  • Exercising
  • Record-keeping
  • Repair frequency

Director Approved CEU Value: 0.7, Course ID# 2801

The Ministry of the Environment and Climate Change, Safe Drinking Water Branch released the new Watermain Disinfection Procedure (WDP) at the end of November, 2015. This course is designed to outline the specifications added in the WDP, compare them with the AWWA 651-2014 standard, and allow the participants to apply any changes to Standard Operating Procedures. This course will be of most interest to municipal Distribution Water Operators, Supervisors, Foreman, Directors, Managers, etc., and has been submitted for CEU’s and Director approval. It may also be of interest to external contractors that participate with municipalities in either new construction of water distribution piping, or in ongoing repairs on current piping, during leaks, bursts, etc.

Director Approved CEU Value: 0.3, Course ID# 11717

We protect the public health by adding chlorine, chloramines, and utilizing other disinfecting methods to ensure the quality and safety of our water distribution systems. But once water in the distribution network has been prepared for drinking, the residual disinfectants can have an adverse impact on the environment. There is a requirement to dechlorinate any deliberate release of drinking water.

This half-day course is a refresher course designed to review the Dechlorination mechanisms and methodologies.

Director Approved CEU Value: 0.4, Course ID# 7154

Contact Form

If you would like to request a quote for a training session or if you would like to be contacted with more information regarding any of our courses, please fill out the contact form below. Please be sure to include the name of the course you would like more information on in your message. We will do our best to get back to you within 24 hours.



All instruments purchased through Hetek are supported by our service and repair team located throughout Canada. Hetek operates two repair and service labs in London, ON and Calgary, AB; as well as six mobile calibration and repair vehicles located in Quebec, Ontario, and Alberta.


Hetek provides onsite commissioning and training for all its water treatment equipment and works closely with municipalities to assist them with their water loss management initiatives through offering direct sales, leases, and field services through Managed Service Agreements.


Hetek provides a variety of inspection services for natural gas distribution infrastructure, mid-stream and upstream pipelines and gathering systems, stationary facility monitoring, land fill gas emission monitoring, situational rapid response detection and other non-pipeline related opportunities.